![]() I am able to make a connection using a 3rd party Remote Desktop application called JumpDesktop, however, I really want to set this up using MDC so other users in my studio can connect to the computer and I don't need to buy a ton of licenses for the 3rd party app to allow it.Īny thoughts on why I am getting stoped at the login screen even though I am entering valid credentials would be much appreciated. I have ran through as many articles as i could find on how to allow RDP settings and even edited the RDC text file to include enablecredsspsupport:i:0. If i use the local/username id and password, i get a message saying that i cannot use that id and to enter my school or work e-mail instead. On the host machine, right-click on the This PC icon on the. Note: the screens you want to log in with should be to the right of the arrangement and at least one of the. After the login is complete, start the shut screens. The message on the screen is "The user name or password is incorrect, try again" If i re enter the Azure e-mail address and password again i get the same message. Verifying permissions and display settings reduces the chances of encountering a black screen during Remote Desktop sessions. Switch off or close down (in case of a laptop) the screens you dont want to login into the remote session and then sign in remotely using 'Use all monitors'. I am able to establish a connection using the Azure AD email address and password, however, once the pc window is showing on my Mac, I am stuck at the login window. I am using Remote Desktop to connect to a pc from my MacBook Pro, both in the studio and from home, using a Azure AD login credentials. Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.I am running into an issue with a pc we have in our studio that I am trying to connect to using Microsoft Remote Desktop app on a Mac. ![]() If the issue still exists, since we have a specific channel Q&A Community coping with such Remote Desktop questions, I would like to suggest you post a new thread there for expert help. If the Answer is helpful, please click "Accept Answer" and upvote it. Go to Microsoft Remote Desktop > preferences > General Tab> uncheck use system proxy configurations, and also uncheck Use hardware acceleration. This contact information may change without notice Please Note: Microsoft provides third-party contact information to help you find technical support. How To Fix Black Screen While Using Remote Desktop Connection ![]() Please recall when our issue first happen, which update patches we installed recently may be cause current issue?Ģ.Can we run below command in command prompt(open as admin) on both local win10 and remote win10 then check if it can find and solve system file issue ?ĭism /online /cleanup-image /restorehealthģ.Do you check if other device(other local win10, Mac, android device) can remote access the destination PC successfully?Ĥ.If we do clean boot on local win10, when we remote access the remote pc, will the same issue happen?ĥ.If the issue persist, please check if below link can help you? 0.Could you please enter winver in command prompt on both local win10 computer and remote win10 then look the os version and os version number ?ġ.Can you enter below powershell command on both local win10 and remote win10 then look which update patches have been installed on your win10 recently?
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